Inbox and notifications

Use Inbox to read and answer activity from connected accounts. Comments, direct messages, and notifications have separate controls. Turn on only the account features you need; a provider may support one without supporting another.

Turn on comments or messages

Open Settings → Workspace → Social accounts and select an account. Inspect Comments and replies and Direct messages, then enable each supported feature separately. If an option is unavailable, read its explanation. You may need another provider permission or a supported account type.

Turning a feature off stops its future activity. Saved history stays available and the social account remains connected.

Read and reply to comments

Open the engagement list in Inbox. Filter by account or publication and select a comment to read its thread. Write your reply and send it. Check the delivery state. If the reply fails, read the error before retrying.

Moderation actions depend on the provider. Use the actions shown for that comment to hide, delete, or respond. Use Load older to reach saved history beyond the first page.

Work with direct messages

Choose a conversation to read its newest saved messages. Scroll upward or choose Load older messages for earlier history. The selected workspace and filters determine which conversations appear.

Check the conversation's provider restrictions before replying:

• Facebook and Instagram enforce a customer-service reply window. OpenPost blocks sends after the stored deadline.
• X requires direct-message permission for the app and connected account.
• Bluesky chat requires an app-password session.
• Mastodon direct posts are visible to the mentioned accounts and involved servers. They are not end-to-end encrypted.

A failed reply stays visible with its status. Reconnect an expired account or fix the reported issue before retrying. Sending a direct message does not create a publication.

Choose email notifications

Open Settings → Personal → Notifications. For each optional event, choose Off, Immediate, or Daily email. Set a delivery time and timezone for the daily digest. If email delivery is unavailable, a self-hosted administrator must configure an email provider.

In-app notifications still appear immediately. Security, access, invitation, and critical billing messages use their own delivery rules.

Use a temporary Mute to pause optional email for every workspace or one selected workspace until a chosen time. End now restores your saved choices early. Muting does not disable in-app alerts or transactional messages.

Notifications for a publication link to the affected result. If only one destination failed, inspect that rendition and retry it without reposting to the destinations that succeeded.